Privacy and Data Policy
This Privacy Policy explains how Casoola collects, uses and protects the information we gather about people who use our services. We take your privacy seriously and set out below the types of data we collect, why we process it, how we keep it secure and the options you have to access or control your information.
Types of data we collect
We collect information that is necessary to provide and maintain your account, process transactions and meet legal and regulatory obligations. Broadly, this includes personal data, technical data and transactional data.
Personal data
Personal data includes details you provide when registering an account or contacting us, such as your name, email address, date of birth, postal address and identity documents required for verification. We also record account credentials and security information.
Technical data
Technical data covers information about your device and connection, such as IP address, browser type, operating system, device identifiers, location data (where permitted) and usage data related to how you navigate our site or mobile browser.
Transactional data
Transactional data includes deposits, withdrawals, payment method details, transaction history, bets and game activity. We may also retain records of communications with our support team and any dispute or complaint handling.
How we use your information
We use personal and technical data to operate your account, process transactions, verify identity, prevent fraud, comply with legal and regulatory requirements and provide customer support. Transactional and activity data is used for record keeping, security monitoring and to improve our services. We may use anonymised or aggregated data for analysis and reporting.
Data protection practices
We protect your information using appropriate technical and organisational measures, including encryption in transit and secure storage. Access to personal data is restricted to authorised personnel and trusted service providers on a need-to-know basis. We regularly review our security practices to guard against unauthorised access, loss or misuse.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, analyse site usage and deliver basic personalised content. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality. We work with third-party analytics providers who may set their own cookies in accordance with their privacy notices.
User rights
You have rights in relation to your personal data, including the right to request access, correction or deletion of your information, and to object to or restrict certain processing where applicable. You may also request a copy of your transaction history and account details.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact our privacy team. We will verify your identity before fulfilling requests. In some cases we may be required to retain certain records to comply with legal or regulatory obligations.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention agencies, regulatory bodies and other service providers that support our operations. We require these third parties to handle data securely and only for authorised purposes. We do not sell your personal data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via our website or account messages. For privacy enquiries or to exercise your rights, contact us at [email protected].