Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Casoola. They describe the relationship between us and our users, and explain your rights and responsibilities when using the platform. By registering an account or otherwise using Casoola services you agree to comply with these terms as well as any specific rules published for individual products, promotions or payment methods.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your login credentials. We may require identity verification at any time, particularly before processing withdrawals. You must provide accurate information when registering and keep your details up to date.
Account suspension and closure
We may suspend, restrict or close accounts where we suspect fraudulent activity, abuse of promotions, breach of these terms or where required to comply with legal obligations. Where possible we will notify you of the reason for action and any information required to resolve the matter.
Eligibility requirements
To use Casoola you must be at least 18 years old and meet any local legal requirements for gambling in your jurisdiction. We permit only one account per person unless otherwise agreed. Access from certain countries may be restricted; if you are located in a restricted territory you must not register or attempt to use our services.
Acceptable platform use
Use the platform lawfully and fairly. Prohibited behaviour includes but is not limited to: collusion, bonus abuse, chargebacks, providing false information, using automated bots or software to play, and any activity intended to manipulate games or outcomes. We reserve the right to void bets, withhold winnings and close accounts where misuse is detected.
General bonus and promotion rules
Promotions are subject to specific terms published with each offer. Bonuses may include conditions such as wagering requirements, eligible games, contribution rates and maximum stakes. We may refuse, withdraw or reclaim bonuses where terms are breached or where we reasonably suspect abuse. Always read the full promotional terms before opting in.
Deposits and withdrawals
Available payment methods, minimums, maximums and processing times are displayed in the cashier and may vary by method and jurisdiction. We carry out verification checks on withdrawal requests and may ask for identity documents before releasing funds. Transaction fees may apply from payment providers; we will clearly state any charges that we apply. Pending withdrawals may be cancelled subject to our policies.
Dispute resolution
If you have a complaint contact our support team at [email protected]. We aim to acknowledge and investigate disputes promptly. If we are unable to resolve an issue directly we will explain available next steps, which may include escalation under applicable legal processes.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Updated terms will be published on the site and will take effect from the date shown. Continued use of Casoola after changes are posted constitutes acceptance of the revised terms, so please check this page regularly.