Contact Our Support Specialists
Casoola support is here to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with registration, deposits, withdrawals and verification checks, and will guide you through any site or payment queries. For a quick reply use live chat or email; for account matters you can provide details securely and our advisers will respond promptly via the channel that suits you best. If you prefer phone support or have billing queries, use the contacts below.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email; chat replies within 1 hour, email within 24 hours) |
| General Enquiries | [email protected] (general enquiries; billing and verification) |
| Affiliates | [email protected] (affiliate team; partnership queries) |
| Phone | +44 20 7946 0284 (calls Mon-Fri, 09:00-18:00) |
| Working Hours | Mon-Fri, 09:00-22:00; chat 24/7 |
Email Support
Email is the preferred way to contact Casoola for detailed requests, account-related issues or any situation that requires explanations or documents. Please include a clear subject line and up-to-date contact details, plus any relevant account ID, to avoid delays. If available, send correspondence to [email protected] so we can process your request more quickly.
Contact Form
Response Time
If you contact our support team, most enquiries are answered within one business day. Simple requests are usually dealt with quickly, while more complex cases, such as account verification or payment investigations, may take longer depending on their nature and the checks required. We aim to keep you updated throughout and will provide an estimated timeframe when we reply.
Feedback
Your feedback matters to us at Casoola. Please share any suggestions, ideas or issues you spot using the feedback form or by emailing [email protected]. We review all messages carefully and use them to improve the site, promotions and overall user experience. Your input helps us prioritise fixes and new features, so do let us know what would make playing better for you.