Casoola Casino Responsible Gambling

At Casoola we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control. That means offering clear information, easy-to-use tools and prompt support so you can manage your play, set boundaries and get help if you need it.

Player protection principles

We aim to protect vulnerable players and promote safer gambling by applying straightforward checks, age verification and ongoing account monitoring. We respect your privacy and act quickly when a player shows signs of risky behaviour. Our approach balances player choice with practical safeguards to reduce potential harm.

Activity-control tools

We provide a set of tools you can use any time from your account settings. These include deposit and loss controls, session limits and options to take a break or close your account. Tools are available through the site and can be adjusted to match your current needs.

Deposit limits

You can set daily, weekly and monthly deposit limits to manage how much you put into your account. Limits take effect straight away or after a short cooling-off period depending on the change you choose. You can increase or decrease limits, but increases may be subject to a waiting period to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Setting a loss limit helps keep play affordable and prevents chasing losses. If you reach a limit, you will be prevented from placing further wagers until the period ends or you adjust your settings within the platform rules.

Time limits and account breaks

Session time reminders and self-imposed time-outs are available to help manage play duration. You can set session length warnings and choose temporary account breaks from a few hours up to several months. These options are ideal when you want an immediate pause from gambling activity.

Self-exclusion

If you need a longer break, self-exclusion lets you block access to your account for an extended period. You can request self-exclusion through your account tools or by contacting our support team. During self-exclusion we will restrict access and suspend marketing communications to help you step away.

Signs of problematic behaviour

Look out for warning signs such as playing for longer than intended, chasing losses, neglecting personal responsibilities or spending more than you can afford. If you notice these signs in yourself or someone you care about, act early and use the available controls or seek support.

Tips for maintaining control

Set realistic limits, use deposit and time tools, avoid gambling when upset, keep finances separate and check your account activity regularly. Make use of session reminders and short breaks to keep play balanced with other parts of life.

Professional help and support organisations

If you need specialist support, consider contacting BeGambleAware or registering with GAMSTOP for nationwide self-exclusion. For immediate guidance and resources visit those organisations online. If you prefer to speak with our team first, access the Help section in your account and we will assist with tools, guidance and next steps.